Ordering, delivery, shipping & returns

Ordering

At DP Building Systems we want to support you and make ordering simple, below are the methods of ordering – if any time you need help or support, please call our sales team on 0121 706 7777 or click ‘’live chat’’

Ordering by telephone

Please call our sales line on 0121 706 7777, this for both Birmingham and London

Order by fax

Please fax our sales line on 0121 706 7776, this for both Birmingham and London

Email

Please email our sales team sales@dpbuildingsystems.co.uk to place orders. Please email out technical team technical@dpbuildingsystems.co.uk for any technical questions or support needed before or after you have placed your order.

Online ordering

You can place orders for our full range through our website. Our website features live pricing and stock holding, as well as freight costs. You can also set-up an account, allowing multiple users to access the same account.

Methods of payment

  • Cash
  • Cheque (needs to clear before order can be released)
  • Credit or debit card
  • Corporate credit card
  • Customer on-line account with DP Building Systems
  • Direct bank transfer (BACS)
  • PayPal

Delivery options

DP Building Systems can offer a wide choice of delivery options to suit your requirements.

  • Next day pre-10.30
  • Next day pre-12.30
  • Standard next day

Cut off point for next day delivery is 4pm, we also offer collection from Birmingham and London trader, which is open from 7:30am > 5.30pm. All orders are standard next day delivery, if you would like to upgrade or change the delivery option please amend your delivery option at check out or place your order and contact DP Building Systems on 0121 706 7777

Returns Policy

30 day returns guarantee

At DP Building Systems we want to ensure ‘’World Class’’ support and service, and as such have implemented a simple returns policy, if you have purchased product(s) from DP Building Systems within the last 30 days we will exchange for a full refund – simply contact us at customerservices@dpbuildingsystems.co.uk. We will then contact you to start to organize the return. When contacting Customer Service, please can you include invoice number, product(s) wishing to return and quantity. All returns products required to be returned in the original condition or they will not be accepted.

Faulty Products

If you receive any products which are faulty or incorrectly supplied, please contact sales@dpbuildingsystems.co.uk and we will work to resolve within the same day to ensure replacement stock is delivered the next day.

Damaged Delivery

If you receive any products that are damaged, please contact sales@dpbuildingsystems.co.uk and we will work to resolve within the same day to ensure replacement stock is delivered the next day. All returns will be issues with a unique returns number by our Customer Service team, please ensure that the returned items are securely packed including the returns number. All returns are at customer expense.

Returns address:

DP Building Systems
Unit 1 & 2,
Kings Road,
Tyseley 6
Birmingham,
B11 2AL

Shipping

All orders placed on www.dpbuildingsystems.co.uk are delivered Monday to Friday, excluding Bank Holidays, between 8am and 6pm. Deliveries are not carried out on a Saturday or Sunday or to PO Boxes. We do not ship outside mainland U.K as standard at this time. Any non-Mainland UK customers must contact us for costing before placing an order. All packages require a signature on delivery.